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Terms of purchase
Important
Notice
Due to extended COVID-19 lockdowns
and high parcel volumes, customers may experience delivery delays. Our delivery
partner Kerry Pharma is working hard to ensure you receive your items as
quickly as possible.
1.
General
The following constitute an agreement between you and PAT
Health Limited (“Blackmores”, “we” or “us”), the operator of the Blackmores
website shop.blackmores.com.hk
(“the Site”), in relation to the purchase of goods via the Site. These
Terms of Purchase are in addition to the Terms of Service and Privacy Policy
(“the Additional Terms”), which will equally apply to your use of the Site and
should be read in conjunction with these Terms of Purchase. If there is any
inconsistency between these Terms of Purchase, and the Additional Terms, in
relation to your purchase of any goods via this Site, then these Terms of
Purchase prevail.
By purchasing goods via this Site, you signify that you agree to these Terms of
Purchase, the Additional Terms, and you consent to resolve in Hong Kong any
dispute that you may have with us, the Site, or any purchase or attempted
purchase of goods or services by you via the Site.
2.
Changes to these Terms of Purchase
We may change these Terms of
Purchase at any time, as we deem appropriate. If we make changes, we will let
you know by noting on the Site that the Terms of Purchase have been updated. If
you disagree with the changes to these Terms of Purchase, discontinue your use
of the Site to purchase goods via the Site. Your ongoing purchase of goods or
services via the Site after the changes take effect signifies your agreement to
the new terms. We encourage you to review the Terms of Purchase regularly,
including before each purchase made via the Site.
3.
Ordering goods
The range of goods offered over the internet directly from
Blackmores is sourced from Blackmores’ Hong Kong range of products (products
sold in other countries may differ from this range). Any order placed by you in
the manner described on this Site is an offer by you to purchase a particular
product at the advertised price (including delivery costs and other charges)
specified on this Site at the time you place your order.
Orders are only accepted online and
while stock lasts. You acknowledge that, by placing your order, you are
agreeing to pay for and accept delivery of the goods ordered.
There is a transaction limit of
HKD10,000.00 per order. This limit may change from time to time without
notice to you.
Blackmores may change the prices published on this Site at
any time. Prices of products placed in the 'shopping cart' but not paid for are
also subject to change and you agree to pay the price current at the time of
payment.
While every effort has been made to ensure the accuracy of prices and
information displayed on the Site and related website pages, Blackmores
reserves the right to accept or reject your payment offer for any reason,
including without limitation, the unavailability of any product, an error in
the price or the product description posted on the Site, or an error in your
order, or we reasonably believe you have not complied with these Terms of
Purchase or the Additional Terms, or we have previously refused to accept any
order(s) from you.
We may require additional verification or information before accepting any
order. Verification required will be determined by us.
We are not responsible for typographical or photographic errors on this
website, including any such errors in relation to prices.
4.
About our prices
Product availability may vary between Hong Kong retail
stores and Blackmores' website due to different retailer offers. Prices
displayed on this website are current at the time of issue, but may change at
any time and are subject to availability. Prices and availability of items are
subject to change without notice. Products are sold for personal use only.
5.
Blackmores payments
Payments can be made by Visa, Mastercard and JCB. Unless
otherwise specified, the price payable for goods ordered is the price specified
on this Site, plus any applicable shipping and handling charges.
6.
Delivery
Hong Kong delivery only.
Each purchase will be shipped as a separate order and cannot
be combined. Whenever possible orders will usually be delivered within 2-5 business
days of ordering. Blackmores cannot guarantee delivery times, including due to
reasons beyond Blackmores’ control. All deliveries are made Monday to Friday
except for public holidays. There are no weekend deliveries.
For purchases reaching or over HKD650.00 delivery is currently free in Hong Kong.
For purchases under HKD650.00, a delivery fee of HKD85.00 currently applies. Additional
service charge may apply to delivery to outlying islands and remote areas,
please check with our customer service should you have any concern.
You agree that Blackmores is not responsible for, and has no control over, the delivery
service in Hong Kong. You agree that Blackmores cannot be held liable for any delivery
issues, delays or errors.
7.
Returns policy
We do not accept returns for simply changing your mind after
purchase, unless we otherwise specify. Despite the above, nothing in these
Terms of Purchase alter any rights you may have under the relevant Hong
Kong laws. Please ensure you retain proof of purchase of purchasing products
from our Site and the goods in question if you are looking at returning your
goods. To request a return or a refund, please email [email protected] and ensure you include your order number which was emailed
to you upon processing of your order.
All refund payments will be processed in Hong Kong Dollars and Blackmores will not be
held liable for any difference in the value of the refund against the initial
purchase price in the final currency you used to purchase the products.
Blackmores will not be liable to refund any fees or charges you incurred from
your credit/debit card provider for your initial purchase.
8.
Safe arrival
All products are boxed using
protective cushioning for safe arrival. If there is any damage to the package
content - please ensure you include your order number which was emailed to you
upon processing of your order. We may request that you provide us with a picture
of the damaged goods.
9.
Title and risk
Title to the goods purchased on this Site does not pass from
Blackmores to you until we have received payment in full for the goods.
10.
Disclaimer of warranty
Blackmores is providing this Site and its contents on an 'as
is' basis and use of this website is at your own risk. The content is believed
to be accurate, complete, current and reliable at the date the information was
placed on the website. Blackmores and its related companies, affiliates,
licensors or licensees, and their respective directors, officers, employees or
agents make no representation or warranty as to the accuracy, completeness,
currency or reliability of the information contained on this Site (including in
relation to any products or services). To the extent permitted by law,
including any non-excusable statutory obligations under the relevant Hong Kong laws,
none of them will be liable or responsible in any way (including in negligence)
for errors in, or omissions from, the information contained on this Site. To
the extent permitted by law, Blackmores expressly disclaims all warranties of
any kind, whether express or implied, including (without limitation) implied
warranties or conditions of merchantability or fitness for purpose.
11.
Termination
Your ability to purchase goods from this Site may be
terminated by Blackmores at any time without notice. The limitations of
Blackmores' liability will survive termination.
12.
Contact Blackmores
Blackmores is located at Suite 710, Ocean Centre, 5 Canton
Road, Kowloon, Hong Kong . For any health and product related advice, please
contact Blackmores on 3468 6910, or email [email protected]
Queries relating to an online order and/or ordering online are handled as such -via email; please email [email protected] and ensure you include your order number, if available.
